FAQ

Shipping, taxes & additional fees

All items will be shipped from the EU, and for most locations, there will be no additional fees. I will ship your order within 1-5 days of ordering. 

For US buyers:

You should receive it within 6-14 days. There will be no additional fees or taxes added upon receiving.

For UK buyers:

You have already paid VAT when ordering the item. I will add a note to your parcel indicating that it has been paid, so no additional fees or taxes will be added upon receiving. You should receive it within 6-10 days.

For EU buyers:

You should receive it within 6-10 days. There will be no additional fees or taxes added upon receiving.

For AU buyers:

Imports with a value of less than AUD 1,000 are generally exempt from customs duty.

Custom and personalized orders

I would be glad to hear from you if you have a specific design in mind. Feel free to contact me, share your ideas or photos, and let’s create something magical together!

Sizing details

Size and design are important factors to consider when choosing a bed for your pet:
S size: 4.4-13.2 lbs // 2-6kg
M size: 13.2-19.8 lbs // M-6-9kg
L size: 17.6-22 lbs // L-8-10kg

For cats, if they prefer to hide, go for the “cocoon” design. If they prefer open spaces, the “cave” design is a better option. The M size is suitable for medium-sized cats, while the S size is good for smaller cats. The L size is best for larger cats or accommodating two cats. XS is only suitable for small kittens.

For small dogs, the “cave” design is a great option. Unfortunately, these beds can only accommodate small dogs.

Legal notices

Terms & Conditions

  1. Introduction

1.1 These terms and conditions (“Terms”) govern your use of the online shop (“Website”) and the purchase of products or services (“Products”) offered on the Website. By accessing or using the Website, you agree to be bound by these Terms.

  1. General

2.1 The Website is operated by Vaiva Natkaite, a company registered in Lithuania. The registered office is located at Bendriju g. 26, Panevezys 37171, Lithuania.

2.2 By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract with me.

2.3 I reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective upon posting on the Website. It is your responsibility to review these Terms periodically.

  1. Products and Orders

3.1 All Products displayed on the Website are subject to availability. I reserve the right to limit the quantity of Products available for purchase.

3.2 Prices of the Products are displayed on the Website and are inclusive of applicable taxes, unless otherwise stated. Shipping and handling charges may apply and will be added to the total purchase price.

3.3 To place an order, you must follow the ordering process on the Website. Once your order is placed, you will receive an order confirmation email. This email does not constitute acceptance of your order but confirms that I have received it.

3.4 I reserve the right to accept or reject your order for any reason, including but not limited to product availability, errors in pricing or product information, or if I suspect fraudulent activity.

  1. Payment

4.1 Payment for the Products must be made in accordance with the payment methods accepted on the Website. All payments will be processed securely.

4.2 You agree to provide accurate and complete payment information. By providing your payment details, you confirm that you are authorized to use the payment method.

4.3 Title to the Products shall remain with me until I have received full payment, including any applicable shipping and handling charges.

  1. Delivery

5.1 I will make reasonable efforts to deliver the Products within the estimated timeframe specified on the Website. I will ship them out within 2-5 working days. However, delivery dates are not guaranteed and may be subject to delays beyond my control.

5.2 Risk of loss or damage to the Products passes to you upon delivery. Please inspect the Products upon receipt and notify me of any issues or discrepancies.

  1. Returns and Refunds

6.1 I have a return policy that allows you to return Products within 14 days. Details regarding the return process and any applicable restocking fees will be provided in the order confirmation email.

6.2 If a refund is applicable, it will be processed using the original payment method. Please allow a reasonable time for the refund to be credited to your account.

  1. Intellectual Property

7.1 All intellectual property rights in the Website and the Products, including but not limited to trademarks, copyrights, and designs, are owned by or licensed to me. You may not use, reproduce, or distribute any content from the Website without my prior written consent.

  1. Limitation of Liability

8.1 To the maximum extent permitted by law, I shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or the purchase of Products.

  1. Governing Law and Jurisdiction

9.1 These Terms shall be governed by and construed in accordance with the laws of Lithuania. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lithuania.